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Things to bring to your appt

The Ins And Outs of How We Do Business

  • What do I need to bring for my first appointment?
    The following are needed for your first appointment: * Photo ID such as Driver's License * All Insurance Cards, if applicable * Prescription medications, if applicable
  • What is a Patient Portal?
    A patent portal helps you stay connected to your health care appointments. A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal. Click on the link for more information: https://www.healthit.gov/faq/what-patient-portal
  • How do I receive my medical records?
    Due to the additional time and costs incurred, there is a charge of $0.25 per page for mailing copies of medical records. Otherwise there is no cost for electronic submissions. To inquire about medical records, please send a message with date and birthdate to: medicalrecords@gbhpc.org
  • I was told by pharmacy my prescription needs a prior authorization, what does that mean?"
    Prior authorization (PA) is a requirement that your health care provider obtain approval from your health insurance plan to prescribe a specific medication for you. PA is a technique for minimizing costs, wherein benefits are only paid if the medical care has been pre-approved by the insurance company. This is usually the case for very expensive medications. Without this PA, your insurance plan may not pay for your medication. Even then, the insurance company – not the health care provider– has the final say in the matter. An alternative medication may be needed if insurance declines to pay for the prescription.

policies of clinic

Payments Accepted

We accept checks, money orders, debit, credit, HSA cards as well as many insurance plans including  

Aetna
Anthem
Beacon Health Options | Carelon
Blue Cross
Blue Shield
BlueCross and BlueShield
Cigna and Evernorth
Coventry
Humana

Magellan
MultiPlan
Optum
PHCS Network

Tricare non-network participating provider
UMR
UnitedHealthcare UHC | UBH
VA Community Care Network (CCN)

Cancellation Policy

Find The Best Package For Your Budget

A 48 hour noticed is preferred but to avoid a missed appointment fee of $50 you must cancel before 24 hours before next appointment

No Show Policy

A no show fee of $50 is assessed for missed appointments.

Medication Shortage due to cancellation/no show

Medications work best when taken as prescribed.  Call or email ASAP to get the next available appointment.  Enough medication will be prescribed to current pharmacy to make the next appointment.

Medication Refill

Every effort is made to provide medications that goes to next appointment.  If your medication will not make it to the next appointment please call or email ASAP.  Please allow two to three business days for refills to be called in to pharmacy.

Excuse Letter

Letters to excuse work, school, or other activities will be provided only for the day of appointment.

Emotional Support Animal Letter

This clinic does not complete forms for an emotional support animal.  For a review of ESA Providers please review My Top Picks for ESA Letter Providers in 2022

Disability Forms & Legal Help

This clinic does not complete forms for disability nor is this a forensic science health care provider.  Therefore legal service is not an expertise.

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